- Once an order is placed it cannot be cancelled. Once the order is received, you can send the item back following these simple instructions here
- For Domestic orders, please allow 3-5 business days for order processing and verification. For international orders, please allow 5-7 business days for order processing and verification
- To protect our customers, Kith is unable to change/intercept the shipping address of a package to alter its delivery, we will only ship to the address provided at checkout. However, you do have the option to alter your own delivery address and date by using UPS My Choice.
- Due to our Fraud Protection Policy, all online orders are required to have identical Billing and Shipping Addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
- We are unable to combine shipping on multiple orders
- KITH now offers DHL Express. Please note, you will be paying for shipping only at checkout. Taxes and Duties are not calculated at checkout and you, the customer are responsible for paying these Taxes and Duties at the time of delivery. These are not calculated by KITH and any refusals or return shipping will not be reimbursed.
- To see a list of all countries we currently ship to, please check here.
- Unfortunately, we cannot accept any international returns on sale items. All items marked as final sale at the point of purchase is final sale and non-refundable. If any sale items are returned, the package(s) will be refused and Kith will not be held responsible.
LOST OR STOLEN PACKAGE
- We are not responsible for any lost, stolen shipments. However if your package does not arrive please contact email@example.com to initiate a UPS Claim.
- For your convenience, Kith offers our customers the option to return within 30 days of purchase excluding certain products (i.e. Final sale items,International Orders and Ronnie Fieg Capsule Collections). For all returns click here. Please enter the email used for your order and follow the instructions on our Return Portal to receive your instantaneous electronic shipping label and tracking number. The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. Any Kith products that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. For any factory flaws (i.e. broken strap, torn heel tab or loose stitching after a few wears) please contacting the vendors directly to open a damaged product claim (Please refer below).Kith does not accept any worn or damaged products. For returns, customers will be granted an online gift card equal to the amount of item(s) returned, minus an $8 shipping fee. Original shipping cost will not be reimbursed. A shipping label will be generated upon request of a return or exchange. The online store credit is not transferable to our brick and mortar Kith Locations.
**Returns/exchanges without proper documentation cannot be accommodated**